One of the roles of a good founder or managers of a nonprofit is to improve performance and to make a difference. Understanding feedback and mastering method of what to do with it is an important part of a nonprofit being successful. By doing so it will attracted more donations and retain volunteers.
Below we have outlined the steps of getting feedback and how to use the feedback to improve a nonprofits performance.
Feedback System for Nonprofits:
- Define required performance and goals of the nonprofit
- Measure actual performance and goals by getting feedback
- Compare actual standard against desired standard
- Identify deviation of the goals
- Analyze cause of deviation
- Adapt corrective action to discourage deviation
- Implement corrections in a timely manner
To make feedback work effectively, these simple guidelines of getting feedback and using it to the nonprofits advantage will help.
- Listen effectively to feedback without giving an opinion, reason or clarity to the person giving feedback. A nonprofit staff will learn more from listening to the feedback then abrupt the conversation with why.
- Understand the objectives and how the nonprofit organization, team (paid or volunteers), individuals, services or goals are to be measured on their success or failure from the feedback
- Once you get the feedback clarify the overall direction and the strategy of the nonprofit to achieve its objectives and improve where the nonprofit seemed weak from the feedback.
- Invest time in developing and agreeing upon objectives and performance or goals with the team and or individuals to achieve better success moving forward.
- Concentrate on proprieties of work that needs to be done and delegate it.
- Ensure the nonprofit and its volunteers manage, prioritizing objectives and tasks
- Manage effectively the work within the team to achieve better feedback in the near future.
- Recognize expertise or successful services the nonprofit has from the feedback