Effective Volunteer Training Focuses On Behavior
“You don’t solve other people’s problems for them, it is hard enough to handle your own. You don’t save…
Author: Alan Ross
Alan Ross has been the executive director of the Samaritans Suicide Prevention Center in NYC for 25 years, following a career as a writer, corporate consultant and university faculty. Beginning as a hotline volunteer, Ross went on to develop their hotline volunteer and public education training programs that prepared 100 new hotline staff each year and has provided professional development training to 40,000 teachers, guidance counselors, social workers from: NYPD, FDNY, EMS, Department of Education, U.S. Coast Guard, AIDS Task Forces, GMHC, St. Vincent's Rape Crisis, Salvation Army and Girl Scouts of America. His work with Samaritans has been featured in The New York Times, Daily News, Oprah, New York Magazine; he has appeared on Good Morning America, PBS, Nightline, CNN and MTV; and his work developing training programs has been published in Brief Treatment and Crisis Intervention and the British Journal of Social Work. His corporate clients included Citibank, N.A.; PepsiCo, Inc; General Foods; Monsanto; Kidder Peabody; Union Carbide and others.